Customer Success & Retention Specialist

Job Description

Job Description

Customer Success & Retention Specialist

– Join Our Award-Winning Team!

Location : 2730 Rowland Rd. Raleigh, NC 27615

At Air Experts Heating, Cooling and Plumbing, we’ve been proudly serving our community for over 35 years—and our success comes from putting people first. We’re looking for a Digital Lead Coordinator to join our team in Raleigh. In this role, you’ll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we’re known for.

Why You’ll Love Working Here

We believe great work deserves great rewards. When you join Air Experts, you’ll enjoy :

• Pay Range : $18-$20 per hour + monthly bonus potential
• Weekly Pay On Friday
• Comprehensive Benefits Package – Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000.
• Financial Security – 401K with company match to help build your future.
• Work-Life Balance – Generous paid time off and paid holidays.
• Perks & Discounts – Employee discounts on all our services, plus an Employee Referral Program.
• Professional Growth – Ongoing training, development, and a supportive team culture.
• Award-Winning Team – Be part of a company recognized for outstanding customer service and community commitment.

What You’ll Do

What We’re Looking For

Schedule

This is a full-time, in-office position at our North Raleigh location. 3 schedules available :

Tuesday-Saturday 8AM-5PM

Sunday-Thursday 8AM-5PM

Monday-Friday 11AM-7PM

If you're looking for a rewarding career where what you do matters, Apply Today!