Nesting Manager (Sales Training & Development)

Symple Lending, is an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers.

What You'll be doing :

• Oversee new hire groups immediately following classroom training (typically 15–30 agents per month).
• Reinforce product knowledge, compliance requirements, and the sales script through live call monitoring and real-time coaching.
• Daily systems trainings in Salesforce and other platforms.
• Conduct daily huddles and debrief sessions to review performance trends, address challenges, and celebrate wins.
• Partner closely with the Training Department to ensure continuity between classroom training and live call performance.
• Provide one-on-one coaching to agents to improve communication, objection handling, and conversion skills.
• Track individual progress and identify top performers and those needing additional support.
• Deliver feedback constructively, using recorded calls and performance data to drive measurable improvement.
• Develop and maintain a positive, high-energy environment that encourages learning and accountability.
• Ensure all interactions align with company policies, regulatory guidelines, and partner compliance standards.
• Support QA initiatives by monitoring adherence to disclosures, tone, and call structure.
• Partner with Operations and QA to continuously refine the nesting curriculum based on feedback and data.

What you'll Bring :

Why Work for Symple Lending :

Symple Lending is an equal opportunity employer and encourages candidates of all backgrounds.

J-18808-Ljbffr