ServiceNow Developer (Contractor)

Job Description

Job Description

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24 / 7 / 365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Senior ServiceNow Developer on the IT Operations team, you will be responsible for designing, developing, and optimizing enterprise solutions for our ITSM and HRSD ServiceNow platforms. Your role involves supporting business processes, enhancing employee experiences, and reducing manual workloads by building scalable, secure, and integrated workflows aligned with VEG's objectives. We are seeking a highly skilled, proactive, and collaborative individual who can balance strategic systems design with day-to-day operational excellence, thriving in complex environments with deep expertise in the ServiceNow ecosystem.

The ideal candidate will be a collaborative team player, adept at translating cross-functional requirements from IT, People, HR, Finance, Security, and Operations into effective platform solutions. We value clear, concise, and validated work in ServiceNow architecture and management, supported by comprehensive automated tests and documentation. You should be a continuous learner, staying current with ServiceNow releases, best practices, and emerging technologies like Virtual Agent and NowLLM.

This role requires someone who enjoys interacting with their team, mentors junior Admins, actively contributes to meetings, and prides themselves on producing understandable and thoroughly tested solutions. We are seeking self-starters who take ownership of their work and contribute positively to a team-oriented environment, rather than those who prefer to work in isolation or require constant oversight.

WHAT YOU'LL DO

In this role, you will serve as the crucial link in managing and optimizing our ServiceNow platform and supporting infrastructure. Your primary focus will be on the design, configuration, and enhancement of all SNOW modules (ITSM, HRSD & More) to meet business requirements. You will develop and maintain custom applications, workflows, integrations, and all automations. Additionally, you will implement and refine ACLs, business rules, UI policies, and data policies to ensure security and compliance. You will also collaborate with the Program Management team and VEG stakeholders to gather requirements, document technical specifications, and deliver high-quality solutions.

You will lead code reviews, provide technical guidance, and enforce best practices for development and testing. Your responsibilities will also include troubleshooting issues, optimizing performance, and supporting upgrades and patches to maintain system health. Finally, you will contribute to the ServiceNow roadmap by identifying opportunities for automation, knowledge management, and improved employee experience.

While our developers (and their pets) often work remotely from hospitals if they live nearby, occasional team trips to newly opened hospitals are common (we're all hoping for one in Hawaii!). These visits allow us to observe challenges and solutions firsthand, gain a deeper understanding of the needs of our frontline VEGgies, and learn about their daily operations. The complimentary snacks in the break room are an added perk.

WHAT YOU NEED

• Bachelor's Degree preferred or equivalent experience.
• 3-5 years of ServiceNow development experience.
• Strong proficiency in JavaScript, Virtual agent, NowLLM, Flow Designer and ServiceNow Studio.
• Hands on experience with REST / SOAP integrations, including Workday and Okta, and third party system connectors.
• ServiceNow Certified System Administrator (CSA) required, Certified Application Developer (CAD) and ITSM / HRSD / ITOM Certifications preferred but not required.
• Solid understanding of ITIL processes, CMDB design, governance principals, excellent communication, documentation, and stakeholder engagement abilities.

WHO YOU ARE

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision : being the world's veterinary emergency company.