LEAD MEDICAL APPOINTMENT CLERK

Job Description

Job Description

Salary : TBD

LEAD MEDICAL APPOINTMENT CLERK

Scott AFB, IL

AAI is actively recruiting a Lead Medical Appointment Clerk to perform at The Scott Air Force Base in St. Clair County, Illinois. The Lead Medical Appointment Clerk Schedules appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and / or cancel appointments as needed, including appointments for consult / referral specialty care within the MTF or at civilian facilities.

RESPONSIBILITIES :

• Lead position would be managing the day-to-day operations of this team or desk, serving as the main liaison for timekeeping, training, issue resolution, and performance monitoring.
• Daily management of the Centralized Appointment Desk.
• Training Centralized Appointment Desk on protocol changes / updates as they occur.
• First level of issue resolution / investigation for Centralized Appointment Desk errors / customer service.
• Provides feedback and education on Centralized Appointment Desk errors (both to agents and to clinical staff).
• Trains and monitors progress for new agents, assists with onboarding / in-processing to the Centralized Appointment Desk, as well as monitors annual training requirements.
• Assists with highlighting areas of improvement or potential changes & participates in monthly Executive meeting for access.
• Clearly speak and understand the English language.
• Answers calls, monitors and takes action on clinic scheduling pools while exemplifying customer service standards.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Work Environment / Physical Requirements. The work is mainly sedentary but may require walking, bending, standing, and / or carrying of light items such as files, manuals, and medical records.

REQUIREMENTS :

PERFORMANCE OUTCOMES :

UNIQUE MILITARY HEALTH CARE SYSTEMS / PROCEDURES :

Armed Forces Health Longitudinal Technology Application (AHLTA).

ABOUT AAI

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA-certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and a Woman-Owned Small Business (WOSB) with offices in Hampton Roads, Virginia, Montgomery, AL, Washington, DC, and Atlanta.

Fully qualified candidates are welcome to apply directly on our website at : https : / / aaionline.us / .

Our benefits include :

Veterans are encouraged to apply

AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.