Technical Support Analyst

A company is looking for a Technical Support Analyst.

Key Responsibilities

Manage and respond to over 500 support tickets monthly while maintaining a high customer satisfaction rating

Provide timely technical support with quick initial response and resolution times

Collaborate with the Engineering team to escalate and resolve bugs and urgent issues

Required Qualifications

2+ years of customer service experience preferred

Bachelor's degree

Experience with education technology or similar SaaS customer support

Familiarity with support ticketing systems

Strong troubleshooting and analytical abilities