Boston University is hiring : USER SERVICES ASSISTANT, University Libraries in Bo

USER SERVICES ASSISTANT, University Libraries

Job Description

USER SERVICES ASSISTANT, University Libraries

Category

Charles River Campus >

Library

Job Location

BOSTON, MA, United States

Tracking Code

25500025980805

Posted Date

8 / 6 / 2025

Salary Grade

Grade 23

Position Type

Full-Time / Regular

The Boston University Libraries seeks two User Services Assistants who can deliver responsive customer service to the University and extended visitor communities. Providing access to library services, resources, collections, and equipment at one or more of the Libraries' service points, the User Services Assistant actively listens to questions and requests from the user community, interprets policies and procedures, and provides referrals to the Libraries' services and resources to address patron needs. The Libraries have two openings :

• East Campus (Day)

Summer schedule : Tuesday-Friday 9 : 00 AM-5 : 00 PM (Pickering Library), Saturday 10 : 00 AM-6 : 00 PM (Pardee Library)

Summer schedule : Sunday 9 : 45 AM-5 : 45 PM, Monday-Thursday 7 : 45 AM-3 : 15 PM (Mugar Library)

Summer schedule : Sunday-Thursday 3 : 15 PM-11 : 15 PM (Mugar Library)

A resume and cover letter are required to be considered. This position will remain open until filled. Responsibilities :

Required Skills

Required Skills

Working at Boston University Libraries Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information environment. Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC), the Association of Research Libraries (ARL), the Northeast Research Libraries Consortium (NERL), HathiTrust, ArchivesSpace, and the Coalition for Networked Information (CNI), and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities. Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location : BOSTON, MA

Position Type : Full-Time / Regular

Salary Grade : Grade 23

To apply, visit https : / / jobs.silkroad.com / BU / External / jobs / 315741

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