Senior Care Manager (RN)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose :

Assesses, plans, and implements complex care management activities based on member activities to enable quality, cost-effective healthcare outcomes. Develops a personalized care plan / service plan for care members, addresses issues, and educates members and their families / care givers on services and benefit options available to receive appropriate high-quality care.

Develops and continuously assesses ongoing care plans / service plans and collaborates with providers to identify providers, specialist, and / or community resources needed to address member's unmet needs

Coordinates and manages as appropriate between the member and / or family / caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services

Monitors care plans / service plans and / or member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs

May identify problems / barriers for care management and appropriate care management interventions for escalated cases

Reviews member data to identify trends and improve operating performance and quality care in accordance with state and federal regulations

Reviews referrals information and intake assessments to develop appropriate care plans / service plans

May perform telephonic, digital, home and / or other site outreach to assess member needs and collaborate with resources

Collaborates with healthcare providers as appropriate to facilitate member services and / or treatments and determine a revised care plan for member if needed

Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators

Provides and / or facilitates education to members and their families / caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits

Partners with leadership team to improve and enhance care and quality delivery for members in a cost-effective manner

May precept clinical new hires by fostering and building core skills, coaching and facilitating their growth, and guiding through the onboarding process to upskill readiness ​

Provides guidance and support to clinical new hires / preceptees in navigating within a Managed Care Organization (MCO) and provides coaching and shadowing opportunities to bridge gap between classroom training and field practice​

Engages and assists New Hire / Preceptee during onboarding journey including responsibility for completing competency check points ensuring readiness for Service Coordination success

Engages in a collaborative and ongoing process with People Leaders and cross functional teams to measure and monitor readiness

Other duties or responsibilities as assigned by people leader to meet business needs

Performs other duties as assigned

Complies with all policies and standards

Education / Experience :

Requires a Degree from an Accredited School or Nursing or a Bachelor's degree in Nursing and 4 – 6 years of related experience.

License / Certification :

RN - Registered Nurse - State Licensure and / or Compact State Licensure required

For YouthCare Illinois plan only : Bachelor’s Degree and IL RN licensure required. Must reside in IL required

For Sunshine Health (FL) Only : Employees supporting Florida's Children’s Medical Services (CMS) must have a minimum of two years of pediatric experience. May require up to 80% local travel required

Centene offers a comprehensive benefits package including : competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act