Restaurant Director of Operations

Now Hiring! Restaurant Director of Operations

Job Summary: We are growing and looking for talented restaurant leaders in the Jacksonville area! If you have a proven track record of producing great results while overseeing multi-unit restaurants, we invite you to join our amazing team in this exciting opportunity as a Director of Operations at Burger King – RRG of Jacksonville.

As a Director of Operations, you will be a recognized leader helping to uphold the values and standards that make our brand profitable and successful. Your goal will be to direct and influence restaurant operations, develop a team of leaders, achieve sales goals, and exceed profit objectives. You will also ensure the highest standards of food quality, service, cleanliness, safety, and sanitation by using effective tools and communication to supervise Multi-Unit District Managers and Team Members within your assigned area.

What's in it for you:

• Competitive compensation package
• Medical, Dental, Vision, and Life Insurance available
• Bonus Opportunity
• Auto and Cell Phone Allowance
• Career Advancement Opportunities

What You'll Do:

• Ensure all assigned districts and restaurants comply with brand standards while leading a team of Multi-Unit District Managers and Team Members to drive engagement and retention.
• Be accountable for driving sales and profitability in every store within the assigned territory and for the performance of all staff to deliver operational targets and goals.
• Provide a productive workplace where teams adhere to our mission and objectives by promoting our organization's values and shaping a positive culture every day.
• Identify and diagnose ongoing operational gaps in assigned restaurants and develop action plans to resolve discrepancies.
• Support positive guest satisfaction through close interaction with restaurant teams to ensure that brand resources are used, and action plans are followed.
• Be responsible for delivering best-in-class experience in all areas of customer interactions, including order accuracy, food quality, and friendliness.
• Ensure excellent customer service and operational goals are consistently above standard by coaching, training, and developing leaders in the organization to drive effective hiring strategies, train brand systems, and retain top talent.
• Be accountable for recruiting, hiring, coaching, developing, and assessing the operations team.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Review, analyze, and track key financial and operational data daily to derive and report meaningful business insights.
• Develop executive presentations and present key trends and results through store metrics, P&L reviews, and operational reports.
• Ensure that scheduling and labor standards are followed in all restaurants.
• Provide leadership and mentorship to Multi-Unit District Managers to achieve operational and financial goals.

What You'll Need:

• A minimum of four (4) years of senior-level management experience with prominent QSR chains, specifically overseeing 25+ restaurants.
• Food Safety Certification.
• Reliable transportation and the ability to drive throughout assigned territory.
• Proven track record in operational effectiveness, leadership training, and performance feedback and guidance.
• Ability to work independently and as part of a team, strong communication skills, and the ability to make informed decisions based on available data.

Who We Are: Burger King restaurant owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.

Visit our website at https://royalrg.com/

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