Senior Client Monitoring Specialist Toronto, Canada Full-time

Company Description

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24 / 7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Job Description

The Senior Client Monitoring Specialist is a subject matter expert within the Client Monitoring function. You will perform advanced reviews of client activity, guide others through complex cases, and ensure ongoing client due diligence processes are executed to a high standard. You will lead by example, provide second-line review for escalations, and contribute to training and capability uplift within the team. Your expertise will ensure OFX remains compliant, efficient, and customer-focused in managing client risk.

What you’ll do :

• Conduct reviews for periodic and trigger-based KYC refreshes, ongoing enhanced due diligence cases, and complex client escalations.
• Review and resolve inbound and outgoing payment sanctions alerts, ensuring compliance with applicable screening regulations.
• Act as an escalation point for Client Monitoring Specialists, providing guidance and oversight on complex or sensitive cases.
• Manage requests for information (RFIs) from banking partners, ensuring timely and accurate responses.
• Identify trends and emerging risks through analytical review and contribute to process or control enhancements.
• Mentor and support team members through feedback, knowledge sharing, and on-the-job coaching.
• Support the Team Lead in quality control checks and continuous improvement initiatives.
• Maintain a customer-centric approach, ensuring all interactions reflect care, accuracy, and respect.

Qualifications

What you bring :

The salary range for this position is $70,000.00 - $80,000.00 CAD. Exact salary offered will be dependent on multiple factors including level of experience, job-related knowledge, skills, work location, etc. In addition to base salary, this role may be eligible for a variable bonus.

We also offer a flexible hybrid working model where employees typically work 1-2 days from our Toronto or Edmonton office.

Additional Information

What it's like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

#Li-Hybrid

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.

We encourage you to apply if this role aligns with your career aspirations.

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