Technical Specialist- Haile Gold

Sandvik Mining is looking for a Technical Specialist- Haile Gold

Sandvik Mining , the leading global supplier of equipment, tools, service and technical solutions for the mining industry.

SCOPE

The Technical Specialist is responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.

Key responsibilities include :

Technical Expertise

• Provides technical training to the service network on proper operation, maintenance and troubleshooting practices.
• Provides technical support to end users, operators, and service personnel in cases of complex technical issues.
• Provides relevant feedback to factories to enable improvements to the equipment or its operation.
• Assists in compiling accurate data to process warranty claims and Rock Tool improvements.
• Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
• Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Performs Rock Tool demonstrations in a safe manner.
• Assists in the training of distributors.

Customer Service

Safety and Environment

Personal Leadership

Key Accountabili ties and Performance Measures

Qualifications

Education and Experience

Competencies Required

Special Requirements

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

How to Apply

For immediate consideration, please apply online at for the Technical Specialist, Job Req. ID# R0085868

Sandvik is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.