Member Care Advisor (Remote)

Better Health is shaking up the home medical supply world by offering a full-service solution that includes support, coaching, education, and home delivery.

They've been around since November 2019 and have grown like crazy, with licenses in tons of states and big-name contracts (Oscar Health, Humana, etc.).They're backed by some serious investors and healthcare bigwigs.

Now they need more "Member Care Advisors" (that's you!).

What you'll be doing :

Become a pro at their products, customers, medical conditions, insurance, and billing.

Be the first person customers talk to for questions and problems, and work with other teams (product, billing, etc.) to sort things out.

Handle the whole customer journey, from potential customers to post-purchase support.

Help create awesome processes for customer interactions.

Be the customer's voice internally, making sure product development is all about their needs.

What they're looking for :

You're super into consumer healthcare and helping people live their best lives.

You've got experience in customer service, especially with durable medical equipment (DME).

You always go above and beyond for customers.

You're a self-starter, always "selling" (in a good way!), creative, good at problem-solving, and can prioritize in a fast-paced environment.

You're excited to jump into a startup and make an impact right away.

What you get :

Work from anywhere (full remote flexibility!).

Compensation ranging $19-21 / hour based on experience

Healthcare benefits.

Join a leadership team that's all about improving the lives of people with chronic conditions.

Most importantly, you'll be part of a mission to help people manage chronic conditions at home, guided by values like taking patients seriously, leading with kindness, and moving fast to make a big impact.

If you're pumped about revolutionizing the medical device industry and passionate about user-focused solutions, they want you!

Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation