Ambassador

Job Description

Job Description

AMBASSADOR

Yountville, CA

Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.

JOB SUMMARY

The Ambassador is responsible for providing a warm and welcoming experience for guests by assisting with luggage, transportation, and general inquiries. This role involves greeting guests upon arrival, safely transporting luggage and providing information about the hotel’s amenities and local attractions.

ESSENTIAL JOB RESPONSIBILITIES :

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service.
• Carry baggage to the guest's room.
• Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
• Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e., restaurant, lounge, spa, etc.).
• Respond to request for bell services.

REQUIRED QUALIFICATIONS :

PM22

Compensation details : 16.5-17 Hourly Wage

PIf2810ab15a27-25405-38866341