Customer Service Agent

Customer Service Agent

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows : $19 - $22 hourly, plus a performance-based bonus up to 5% of annual salary.

Aviation operates on a dynamic schedulethings can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews.

We formally operate 24 hours daily, 7 days weekly.

• High School Diploma / GED
• Ability to read and communicate in English
• Ability to work flexible schedules and in various weather conditions
• Must obtain an Airport ID Badge within 30 days of employment
• Must have a valid driver's license

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner

Resolves customer inquiries and complaints fairly and effectively

Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

Recommends and implements programs to support customer needs

Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

Complies with all relevant airport and Jet Aviation policies, regulations, and laws

Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of Disciplines

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive / depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. Thats why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.