Systems Support Specialists

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GENERAL PURPOSE OF THE JOB

Serves as direct customer liaison to support internal end-user support needs. Maintains and supports PCs, printers, software and other peripheral devices to ensure reliable and efficient services to end-users. Installs system hardware and software for all branch locations. Performs a variety of other system related tasks to support the infrastructure and satisfy the overall technology goals of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Actively maintains help desk tickets, provides thorough documentation for problem resolution of tickets, and escalates tickets to higher tier level if resolution cannot be found.
• Administration of system privileges and passwords for all bank systems and associated users.
• Deploy and support personal computers, printers, software, phones and other peripheral devices.
• Assists in implementing custom hardware and software configurations.
• Consults with IT staff, users, and management to establish baseline requirements for new systems or modifications as needed.
• Develops training materials and procedures, and / or trains users in the proper use of hardware and software, including printing, word processing, electronic mail, and general operating system functionality.
• Provides on-site and remote hardware / software support to end-users.
• Disposal of equipment that has expired and / or has been decommissioned.
• Any other duties that may be appropriate to achieve the objectives of both the department and organization.

Education And / Or Experience

Desired Knowledge And Skills

The Peoples Bank is an equal opportunity employer

The Peoples Bank prohibits discrimination, harassment and retaliation as described in this section. The Peoples Bank will extend equal employment and advancement opportunities to all qualified individuals regardless of their race, color, religion, age (40 and over), sex, gender, sexual orientation, gender identity, pregnancy, disability, national origin, ethnic background, genetic information (including of a family member), military service, and / or citizenship, or any other classification protected by applicable local, state or federal law.

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