IT Support Engineer

A company is looking for an IT Support Engineer to ensure the smooth operation of its IT infrastructure during a period of rapid growth.

Key Responsibilities

Provide technical support via helpdesk and remote-support tools

Troubleshoot and resolve hardware, software, and connectivity issues

Manage user onboarding and offboarding, including device setup and account provisioning

Required Qualifications

2-4 years of experience in IT support, helpdesk, or systems administration

Strong knowledge of macOS and Windows operating systems

Familiarity with identity and access management (IAM) tools and ticketing platforms

Fundamental understanding of networking concepts

Relevant certifications such as CompTIA A+, Network+, or equivalent