Customer Service Representative (CSR)

Customer Service Representative (CSR)

Location : Animal Center West - Omaha, NE

Position Type : Full-Time / Part-Time (specify as needed)

Reports To : Practice Manager

About Animal Center West

At Animal Center West in Omaha, we believe in compassionate care and exceptional service-for pets and their people. Our team is dedicated to creating a warm, welcoming environment while maintaining high standards of professionalism and efficiency.

Position Summary

The Customer Service Representative (CSR) serves as the first point of contact for clients. This role is responsible for providing outstanding client service, managing appointment schedules, processing payments, and ensuring a smooth and positive experience for every visitor-both human and animal.

Core Responsibilities

Client Relations & Communication

• Greet clients and patients with warmth and professionalism
• Answer phone calls, schedule appointments, and triage inquiries
• Provide accurate information on services, fees, and policies
• Support clients with check-in / check-out procedures and follow-ups
• Clearly explain estimates and discharge instructions under DVM direction

Administrative & Workflow Support

Team & Training

Qualifications

Required :

Preferred :

Work Environment & Requirements

What We Offer