Rep, Mobile Examiner - (P / T) - ExamOne / Hoover, AL area
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Job Description Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, and perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.
Responsibilities
- Ensures all specimens are collected accurately and on time.
- Collects specimens according to established procedures.
- Conducts in center exams and mobile exams, including taking basic vitals, medical histories, venipuncture, urine collection, and EKG; collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
- Completes application packets and other paperwork accurately.
- Label, centrifuge and split specimens as required by test order.
- Upload and complete cases in portal within 24 hours on weekdays and within 48 hours on weekends.
- Package specimens for transport and ship to lab indicated on work orders.
- Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
- Maintains records of each specimen collected daily; supports Record Deletion process when directed by Management.
- Submits original paperwork to destination.
- Provides customer service to clients.
- Follows current Examiner's Manual and departmental policies, protocols and procedures (e.g., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
- Maintains all appropriate phlebotomy logs and an error rate of no more than 3%.
- Confirms exams with clients the day before appointment and status the case at time of confirmation.
- Corrects non-applicant errors within a 24-hour timeframe.
- Submits accurate time and travel logs as directed by management and on time; submits accurate expense forms when applicable.
- Properly clock in and out for work assignments; provides travel logs when applicable.
- Demonstrates organizational commitment and adheres to grooming, dress code and lab coat policies; be mindful of smoke residue and strong fragrances.
- Wears company issued identification badge at all times during work assignments.
- Maintains professional communication with customers, agents, applicants, coworkers and the general public; reports unresolved problems to the Manager or Supervisor.
- Supports facilities or work areas to be neat, clean and in good repair; notifies Manager or Supervisor of required repairs and maintenance; disposes of biohazard containers when scheduled.
- Assists with periodic inventory counts, reports shortages and stocks supplies as needed.
- Supports distribution of technical information and communications to the work group; may participate in teams and special projects.
- Maintains flexible travel (up to 25 mile radius) and work hours; maintain availability dates in Examview.
- Performs other department-related clerical duties as assigned and assists with SOP implementation for examiner services in accordance with Quest Diagnostics guidelines.
- With guidance from Management, acts as a mentor and resource for new employees, providing support for department protocols, practices and procedures.
- Demonstrates ability to work in a rapidly changing environment.
- Required Work Experience :
Minimum 100 documented successful blood draws.
Minimum one-year phlebotomy experience; experience with pediatric and geriatric patients is a plus.Preferred Work Experience :Urine or hair follicle collection and EKG experience preferred.
Physical and Mental Requirements
Sitting for periods of timeStanding while performing workDriving to and from work assignmentsLifting up to 40 poundsAbility to multitaskFlexible and available based on staffing requirements; weekends, holidays and overtime; may require on-call dutiesValid driver's license and clean driving record with access to dependable / insured transportationEducation and Certifications
Education : High School Diploma or Equivalent
Licenses / Certifications : Phlebotomy or Medical Assistant certification
Knowledge and Skills
Excellent interpersonal and communication skillsStrong organizational and interpersonal abilities; professional in handling concerns of patients and employeesBasic computer skills in Microsoft Office and ability to learn new softwareDecision-making within established procedures; seek supervisor guidance when appropriateAbility to work in a rapidly changing environmentAbout The Team
Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets or any other legally protected status. We do not accept unsolicited resumes from agencies. Quest Diagnostics will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Job Function
OtherIndustries
Medical and Diagnostic LaboratoriesEqual opportunity information and employment details provided as part of Quest Diagnostics listings.
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