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Inside Material Damage Specialist II

Inside Material Damage Specialist II

Encova InsuranceIndiana
30+ days ago
Job type
  • Full-time
  • Remote
Job description

ESSENTIAL FUNCTIONS :

  • Review vehicle damage claims, write appraisals and / or review appraisals from body shops, preferred programs, smart phone apps, independent appraisers, company appraisers and other sources.
  • Handle automobile material damage claims in compliance with Encova Claims department polices for contact, communication, cycle time, coverage verification, evaluation / negotiation and resolution of the file.
  • Negotiate, settle and pay vehicle damage and total loss claims.
  • Provide advice and recommendations to other material damage appraisers and claims resolution specialists on the material damage aspect of a claim.
  • Handle salvage disposal on vehicles that are considered total losses.
  • Handle / monitor title procurement on vehicles / equipment considered total losses.
  • May be required to testify as to material damage issues in lawsuits involving vehicle damage.
  • Capable of reviewing and writing estimates while meeting acceptable productivity, turnaround and quality standards.
  • Assist in catastrophe claims handling throughout the company operating territory.
  • Handle rental claims.
  • Serve as a member of claims and other company integrated teams as assigned.
  • Model the leadership behaviors outlined in the Vision.

OTHER FUNCTIONS :

  • Keep up-to-date on the changes and advances in vehicle repair and estimating methods.
  • Overnight travel or extended stays may be required upon request.
  • Perform other duties as assigned.

    • KNOWLEDGE, SKILLS AND ABILITIES :

  • The candidate must have at least three years’ experience as a material damage appraiser or its equivalent in the industry.
  • Must have demonstrated the ability to negotiate, settle and pay vehicle damage and total loss claims.
  • The individual should actively demonstrate the skills and abilities listed in the Material Damage Specialist I job description.
  • Internal candidates must have achieved an overall rating of at least “Meets Expectations” on the last annual performance review.
  • Demonstrate the ability to efficiently use computer software used by Encova to write estimates and value total losses required.
  • Must exhibit strong customer service skills.
  • Additional education or experience with heavy trucks or specialty equipment (boats, campers, and motorcycles) is preferred.
  • Must exhibit exceptional knowledge of vehicle repair techniques and methods.
  • Must pass the claims adjuster license exam(s) for applicable states as requested by management based on staffing needs.