Help Desk Support

Job Description

Help Desk Support

Richmond, VA

$23.00 / per hour

Responsibilities :

• Provide application support through remote access tools to resolve internal end user issues
• Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk
• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
• Remotely access and support end user machines to achieve first call resolution
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users
• Assist with onboarding of new Agents by training and allow others to shadow
• Perform other tasks as needed by the Service Desk Managers
• Supporting Discover

Must be able to work 1st or 2nd shift (5am-11pm ET)

May have to work weekends (only five days / week) schedule and shift determined after training.