Patient Navigator Non Clinical

Job Title : Patient Navigator Non Clinical

Location : Newark Beth Israel Medical Ctr

Department Name : Patient Satisfaction

Req # : 0000223047

Status : Hourly

Shift : Evening

Pay Range : $25.00 - $31.50 per hour

Pay Transparency :

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Position Summary :

The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests.

Qualifications :

• Bachelor s Degree required
• Certified Patient Experience Professional CPXP required, or required within 3 years of hiring date
• Minimum of 2 years of customer service, or 2 years of experience working in an acute care setting
• Proficiency in Power Point, Microsoft Office, and Excel preferred
• General knowledge of HCAHPS preferred,
• Exceptional customer service, phone etiquette and communication skills required,
• Great listener
• Ability to maintain confidentiality regarding sensitive information required,
• Proficiency in data management and other IT platforms preferred,
• Must have good judgment, sensitivity, flexibility, and empathy,
• Must be able to multitask, coordinating more than one event at a time,

Scheduling Requirement :

Essential Functions :

Knowledge, Skills, and Abilities :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks :

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer