Guest Service Agent PM (PBX Operator)

Job Description

Job Description

Description :

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Guest Service Agent / PBX Operator to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space. The ideal candidate will have at least three to six months related experience, exceptional communication skills, and a passion for delivering excellent service to our guests!

Evening Shift : 3pm-11 : 30pm

Administration

• Answer hotel switchboard, transfer calls to guest rooms or other hotel facilities as requested.
• Deal with telephone related requests from groups such as special extensions for calls, messages, etc.
• Handle and close all guest requests using GXP; become a GXP power user.
• Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction; open, follow-up on, and close cases on GXP to ensure task completion.
• Handle emergency procedures such as calling fire department,

Requirements :