Customer Support Representative

ABOUT VITICUS GROUP

Working for Viticus Group is a unique and rewarding experience that goes beyond the ordinary. As the leading provider of world-class programming and in-depth learning opportunities for veterinary and human health professionals, Viticus Group stands out for its commitment to advancing medical education. The state-of-the-art labs at our cutting-edge technology facilities, housed in the Viticus Center, offer an unparalleled environment for continued education courses and specialized surgical training for both veterinarians and human health professionals. We are dedicated to bridging the gap between life and medicine, envisioning a future where all medical professionals have access to year-round, hands-on training for an extraordinary learning experience.

JOB DESCRIPTION

The Customer Support Representative, reporting directly to the Sr. Director of Center Operations / IT, is responsible for delivering exceptional customer service to visitors, team members, and clients. This role requires a strong physical presence at the administrative entrance lobby, where the representative will manage incoming calls, coordinate mail handling, and provide assistance during the organization’s annual conference, as well as other courses and events throughout the year. Additionally, the Customer Support Representative will support team members with internal software systems and applications. The representative must consistently maintain a professional, positive, and courteous demeanor in all interactions, ensuring the highest standards of customer service for Viticus Group.

EDUCATION, EXPERIENCE SKILLS & ABILITIES

Education

• High School Diploma or equivalent required.
• Bachelor’s Degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications such as SQL Server MCSA or equivalent are preferred.
• Additional certifications related to networking or database administration may be beneficial.

Experience

Skills & Abilities

Technical Skills

Communication

Problem-Solving & Decision-Making

Collaboration & Teamwork

Professional Qualities

Viticus Group is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age, sex, national origin, gender, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.

WHY YOU WILL LOVE WORKING HERE

We offer a vibrant and supportive work environment where your contributions are highly valued, and your professional growth is our priority. You will have the opportunity to work on impactful projects, develop your expertise in Veterinary & Human Health education, and make meaningful contributions to the field. At Viticus Group, we are committed to fostering a culture of excellence, collaboration, and innovation. We believe in work-life balance and infuse our professional ethos with fun through team outings, friendly contests, and shared lunches. Joining Viticus Group means becoming part of a dynamic and supportive community where your efforts are not only recognized, but celebrated.

PERKS

Requirements

PHYSICAL REQUIREMENTS

Viticus Group is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

General Requirements

Lifting and Carrying

Vision and Hearing

Work Environment

Salary Description

$22.00 per hour