Sales and Quality Assurance Specialist

Merry Maids Team Member

Merry Maids is currently seeking a professional individual to work inside and outside of the office. The position will be responsible for training new employees, quality assurance, and sales. This position will also fill in for employee absences. Cleaning experience, office experience, as well as previous proven sales experience is required.

Sales Responsibilities

• Obtain new Merry Maids customers for weekly, biweekly, monthly, or one-time cleaning service.
• Conduct sales calls during the day, evening, or weekends in assigned territory.
• Professionally and accurately present Merry Maids service to prospective customers.
• Arrive on time for all sales appointments.
• Accurately record all rooms and items to be cleaned, writing the correct descriptions for the home.
• Determine the price for cleaning services using company pricing instructions.
• Advise customers about other available Merry Maids services.
• Follow up on all leads for Merry Maids service with letters, e-mails, faxes, or telephone calls. Maintain prospect and customer call back files.
• Deal courteously with customers. Report any unusual request from customers or questions that you cannot answer to your supervisor.
• Keep equipment and vehicle clean and in good working condition.
• Review the service report with Team Members before they clean a new customer's home.
• Contact customers after the service is performed to ensure customer satisfaction and to develop additional prospects.
• Monitor and inventory sales material.
• Maintain sales activity records.
• Participate in public relations and promotional efforts as required.
• When necessary, fill in during staff absences.
• At all times contribute to a positive work climate and to the overall team effort of the company.
• Perform other reasonable, related duties as assigned or requested.
• Speaking and hearing English clearly in person and on the telephone.
• Reading English on an adult level.
• Writing English clearly.
• Establishing rapport with customers and employees.
• Excellent communication skills and good listening skills.
• Responsible, organized, and persistent.
• Ability to handle objections and criticism.
• Ability to use a computer.
• Ability to drive personal car to several locations throughout the workday.
• Must provide proof of car insurance showing your name as a covered driver.
• Must have a valid driver's license and be able to pass driving record check.
• Must pass background check.
• Must pass drug screen.

Quality Assurance / Training Responsibilities

Oversee all aspects of quality assurance / control, customer relations, and team member relations.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work / life balance, and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals including becoming a team captain, trainer, quality assurance supervisor, or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for you and our customers?