Software Development Engineer 2, Prime Video Playback Operations Tefch

Software Development Engineer 2, Prime Video Playback Operations Tefch

We're looking for a smart, motivated, and results-oriented Software Development Engineer II who is passionate about building AI-driven automation systems that transform operational complexity into seamless customer experiences. You'll be instrumental in developing the intelligent systems, automation frameworks, and operational tooling that enable autonomous management of hundreds of thousands of live events and linear stations.

This role sits at the intersection of AI / ML, distributed systems, and operational excellence. You'll build systems that learn from operational patterns, make intelligent decisions about playback quality, and automatically resolve issues before customers notice. Your work will directly impact whether millions of viewers experience perfect playback.

Key job responsibilities

• Develop AI-powered operational intelligence systems that analyze telemetry data, detect anomalies, and make autonomous decisions about event health and intervention strategies
• Build automated incident response frameworks that reduce mean time to recovery through intelligent root cause analysis and automated remediation
• Create scalable automation pipelines that handle event lifecycle management—from technical onboarding and readiness validation to live execution and post-event analysis
• Design customer-centric quality assessment systems that evaluate playback from the viewer's perspective, not just technical metrics, ensuring our interventions improve rather than disrupt the viewing experience
• Implement predictive analytics capabilities that identify potential failures before they occur, learning from historical patterns to prevent recurring issues
• Develop operational tooling and dashboards that provide real-time visibility into system health, AI decision‑making, and quality metrics across our global operations

A day in the life

You start your morning analyzing overnight performance data from your automated quality system. During a live sports event, it detected micro‑stuttering but intelligently chose not to intervene—avoiding worse disruption for viewers.

You investigate the root cause, discovering patterns in CDN behavior during high‑concurrency scenarios.

You design and implement ML‑enhanced detection logic, validate it against production data, and document everything thoroughly. Code reviews, architecture discussions, and collaboration with data scientists fill your afternoon as you continuously improve the system's predictive capabilities.

By evening, your automation is autonomously managing live events for millions of viewers—detecting, analyzing, and resolving issues before operations teams even notice.

About the team

The Prime Video Playback Operations team ensures flawless viewing experiences for millions of customers watching live sports, breaking news, concerts, and linear programming worldwide. We operate 24 / 7 across global time zones, managing over hundreds of thousands annual events today—a number projected to grow by triple‑digit percentage year over year.

We're in the midst of a transformative journey to build AI‑powered autonomous operations system. We expect that all operational decisions are diagnosed and mitigated independently. This isn't incremental improvement; it's re‑imagining how operations scale.

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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