Mgr End Use Support I

Manager Of Information Technology - End Use Support

The Manager of Information Technology - End Use Support is responsible for the design, installation, configuration, documentation, and support of the end-use technical environment. This includes the placement of all of the physical equipment such as desktops, laptops, mobile workstations, and phones and the management of same and related staff within and without a centralized call-center structure. Provide leadership in support and troubleshooting of problems in the end-use environment. They will assist in the assessment of new technologies. Participate in the planning, testing, and plans for hardware / software changes to the environment. They are responsible for hiring, firing, performance appraisals, yearly performance reviews, and the training and professional development of all related staff.

Level I The Manager of Information Technology, End Use Support Level I will :

• Assist in the overall design of Albany Med's corporate enterprise end-use technology environment;
• Mentor reporting staff Level I, II, III, IV to assemble, build and configure end-use technology to pre-established design standards and complete associated documentation;
• Monitor day-to-day performance, troubleshoot problems and outages, participate in scheduled upgrades and collaborate with architects on end-use technology optimization;
• Secure end-use technology and systems by enforcing policies, and defining and monitoring access;
• Manage plans for upgrades to end-use technology to the latest stable versions and platforms;
• Be responsible for the support and maintenance of end-use technology.

The Manager of Information Technology, End Use Support Level I will also :

Supervision : Oversee and monitor work of subordinate staff - Level I, II, III, IV

Contact with others : Primary contacts will be internal to Information Technology. Contact with other Albany Med departments will be limited and in support of job specific activities or in the supervision of projects. Potentially lead and / or facilitate conversations with customers on requirements. Be able to present solutions and findings to customers and executives. Contact with vendors will be expected in support of problem resolution or future product functionality. Contact with others outside Albany Med will consist of engagement in job specific forums / organizations for technical collaboration, and potential collaboration with other health care organizations.

Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer.