Customer Service Representative, Day Shift (Entry Level, M-F) - Kapolei, HI

Customer Service Representative

Johnson Brothers of Hawaii has been operating for the past 34 years on the island providing quality products and services. We are seeking an individual with outstanding communication skills to join our Customer Service team at our Kapolei office. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.

The expected pay range for this role is $17.00 / hr - $18.00 / hr. Actual placement within range will be contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity, union status (where applicable) and alignment with market data. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.

Job Description :

Provide excellent service and support to our customers and internal teams

Timely responses to customer inquiries regarding their account

Build and maintain customer and sales relationships

Ensure proper pricing levels for specific customers are entered timely and accurately

Assist customers and sales staff with new account set up and troubleshooting

Work with sales support teams to issue product samples

Act as a liaison for our National Chain accounts

Back up receptionist on a rotating schedule and as necessary

Communicate with sales and operations for account reconciliation assistance

Offer product guidance and knowledge when necessary

Maintain our database using our proprietary software also used by our customers.

AR duties - researching and resolving invoice discrepancies

Run and distribute daily reports

You Will Need To Have :

2+ years of accounting and customer service experience and / or a 2 year college degree

Excellent communication skills both internally and externally and at all levels

A passion for learning and growing with us

Proven ability to work independently and is reliable

Attention to detail is critical, accuracy is a must

Ability to find ways to increase efficiency

Effective problem-solving skills when encountering new and unique challenges

Computer and Application Skills :

Excellent skills with the entire MS Office Suite

AS400 experience is preferred

What You Can Expect :

Competitive benefits package to full-time employees

401K plan with a company match

Comprehensive health insurance options

Dental and vision benefits

Company paid life insurance and long-term disability

PTO, paid holidays and maternity / parental leave

Equal Opportunity Employer

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.