Renewals Specialist

Your Title : Renewals Specialist

Job Location : San Diego, CA; Westminster, CO

Our Department : AECO Construction Software

The Renewals Specialist role is an hourly position that is responsible for owning and executing the renewal lifecycle with our current customer base. This position is responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business. The ability to create strategic partnerships with our customers and internal stakeholders, such as Sales and Customer Success Managers, is essential to be successful in this position. The Renewal Specialist is responsible for ensuring that our customers are set up for success while optimizing financial outcomes.

While this position sits in the West Coast, it will be supporting customers on the East Coast during 6am-3pm Pacific time.

What You Will Do :

Responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust.

Execute all phases of the renewal process, including account review, notifying the customer, quote creation, and executing win / win strategies to close the renewal.

Partner and collaborate with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions.

Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.

Adopt new initiatives and programs proactively.

Monitor at-risk renewals / accounts and develop a plan of action.

Meet or exceed quarterly and annual renewal goals.

Prepare activity and forecast reports as requested.

Utilize modern AI tools daily to streamline renewal processes and enhance efficiency.

Leverage AI-powered insights to identify risk and growth opportunities to optimize financial outcomes.

What Skills and Experience You Should Bring :

Strong knowledge of Salesforce

Associate's degree preferably majoring in Finance, Accounting, or Business, plus one to three years of experience in customer support, service and / or management, accounts receivable or equivalent experience.

Sales and / or customer service experience.

Background with sales processes, including quoting, billing, and contracting, is a plus.

Must have excellent written and verbal skills in order to move and communicate across functional groups and levels.

Basic Project Management skills / experience are a must.

Ability to develop ongoing improvements and processes to enhance team performance.

Ability to interface with C-Level executives and owners.

Background with sales processes, including quoting, billing, and contracts, is a plus.

Ability to work in a fast-paced technology environment; be agile and pivot

Preferred

One to three years of experience working with software solutions for the construction industry.

Solid understanding of order processing and coordinating with functional departments.

Demonstrated experience in supporting a sales or financial-oriented organization.

DOMO experience.

Compensation : Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and / or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$22.07-$34.20

Pay Rate Type

Salary

Bonus Eligible?

No

Commission Eligible?

Yes

Benefits : Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply : Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline : Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and / or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at , under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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