Sr. Manager, Global Expense & Payment Card Programs

Senior Manager, Global Expense & Card Payments

The Senior Manager, Global Expense & Card Payments leads the strategy, implementation, and ongoing management of Brink's global expense reimbursement and corporate card programs across 55 countries. This includes oversight of expense management tools, as well as corporate card, P-Card, and virtual payment programs. The role requires deep domain knowledge and hands-on experience in expense and payment programs across the U.S., Canada, Brazil, France, and Mexico, ensuring operational excellence, compliance, and global alignment with regional business needs.

Primary Responsibilities

Subject matter experience + Global subject matter expert for expense management tools and services, as well as corporate card payment programs

Operations and delivery + Lead global program governance and compliance across 55 countries. + Develop and implement global card and expense policies in collaboration with Sourcing, Finance, Compliance, Global Shared Services (GSS), and HR + Partner with GSS to support program operations and scale administrative functions + Drive onboarding and optimization of virtual payment programs + Oversee expense report processing, card issuance and suspension, audits, reimbursements, and exception handling + Ensure SLAs, turnaround times, and accuracy targets are met across geographies

Process optimization and Automation + Drive global standardization and digitization + Identify and implement process improvements, automation opportunities, and user training programs + Serve as an escalation point for system issues and coordinate enhancements with IT and vendors + Add and evaluate AI-based tools for expenses and payment management to increase automation, reduce costs, and improve employee productivity + Provide ongoing support, training, and policy communication to stakeholders and cardholders globally + Collaborate with internal teams to support M&A integration, system enhancements, and operational scaling

Reporting and Controls + Lead monthly reconciliation, audit, and reporting of spend, compliance, policy adherence, and card usage metrics + Identify control gaps, track KPIs, and recommend improvements to tools, policies, or user experience + Prepare and deliver communications and reporting to senior leadership and global stakeholders + Manage Internal and External Audits related to T&E processes

Qualifications

Bachelor's degree or equivalent experience required + 58+ years of experience leading Concur Expense tool or similar tool and global corporate card programs + Demonstrated experience managing expense and card programs in U.S., Canada, Brazil, France, and Mexico + Experience implementing expense systems internationally across multi-country environments + Proficiency with reporting tools, data analytics, and business intelligence systems + Strong understanding of travel booking, spend management, and compliance best practices + Advanced Excel and PowerPoint skills

Professional Skills : + Self-starter with strong organizational and time management skills + Effective communicator with the ability to engage across cultures and levels of the organization + Strong analytical thinker and problem solver + Proven ability to manage stakeholders and deliver results in a fast-paced, global environment + Experience working in a matrixed environment with cross-functional collaboration + Excellent verbal and written communication skills, including presentations and reporting + High level of diplomacy and discretion in handling sensitive information + Excellent attention to detail and follow-through on assignments