Regional Member Care Coordinator

Member Care Coordinator

Reports To : Regional Operations Manager

Classification : Part Time / Per Diem, non-exempt

Schedule : 1-2 days per week, Fridays and rotating Saturdays 6 : 50am - 2 : 00pm, some later hours required for internal meetings and inventory.

Location : Pleasanton, Piedmont and Walnut Creek, CA

Duties & Responsibilities

• Vibrant Frontline Presence : Be the welcoming force for members and visitors, ensuring a positive experience from the start. Manage interactions, check-ins, and appointments with enthusiasm, creating a memorable member journey.
• Swift Communication Mastery : Respond promptly to a bustling stream of calls, messages, and emails, setting high standards for timely communication.
• Member Success Advocacy : Guide new members through a seamless onboarding process, infusing excitement into agreement forms, program details, and payment discussions. Foster lasting relationships with members, actively promoting their ongoing success.
• Administrative Dynamo : Navigate order processing, billing wizardry, and maintain an inventory that's always ready for action.
• Logistical Marvel : Command the mail and packages domain, ensuring smooth deliveries and handling, including outgoing shipments. Be a guiding light in new hire setup and training, injecting energy into curriculum review and hands-on shadowing.
• Innovative Collaboration : Collaborate with the team, sparking ideas to elevate the member experience. Dive into exciting projects and assignments, showcasing adaptability and a flair for innovation.

Qualifications and Requirements

Why JumpstartMD?

Impact Lives : Be part of a team that's transforming health, empowering individuals, and celebrating over a million pounds lost - and counting!

Innovation at Its Best : Work in an environment that's rich in innovation, backed by cutting-edge research, and personalized to perfection.

Community and Connection : Join a tribe of passionate professionals in 13 locations, all committed to uplifting health and wellness.

Grow with Us : With plans for geographical expansion soon, the sky's the limit for your career growth and personal development.

What We Offer

Ready to Make a Difference? Apply Now and Jumpstart Your Career with Us!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

27 - 30 USD per hour