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Account Specialist
Account SpecialistAllometrics Inc • Webster, TX, US
Account Specialist

Account Specialist

Allometrics Inc • Webster, TX, US
18 days ago
Job type
  • Full-time
Job description

Job Description

Job Description


Department/Role Type: Service, Full-time

Location: Main Office, Webster TX

Our Account Specialist must possess excellent writing, speaking, and communication skills, as well as exceptional administrative, organizational, customer service, and sales skills. Must have advanced/fluent computer skills including all Microsoft Office applications.

Responsibilities include the following and other duties may be assigned:

  • Schedule service
  • Send initial estimates
  • Revise per customer request
  • Follow up confirmations
  • Send service reminders
  • Coordinate with scheduling
  • Follow up with quotes and scheduled tech appointments
  • Check each service prior to the scheduled service
  • Collect payments for service jobs prior to the techs visit
  • Resolve problems for customers, resolve billing/pricing
  • Communicate with accounting department to resolve any discrepancies associated with Service Reports or Work Orders
  • Assist with scheduling/Site Compliance
  • Provide customer support for any questions pertaining to the account
  • Collaborate with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person
  • Contact customer for any claims pertaining to damage packages
  • Collaborate with inside sales for new service requests, new customer/equipment, etc.

Job requirements, experience, and skills:

  • IndySoft Asset Management Software
  • Minimum of 2 years of customer service experience


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Account Specialist • Webster, TX, US

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