Customer Success Manager - Dallas, TX

Healthcare Service Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This is an on-site position requiring a physical presence at customer sites in Dallas, TX. Establishes and maintains close working relationships with the customer, local Service Operations Manager (RSM), Key Account Manager (KAM) / Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources. Understands the organizational structure of assigned accounts business, along with that of the Siemens service and sales support teams. Is the "Voice of the Customer." Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations. Supports all aspects of service delivery and daily operations.

General Responsibilities :

• Business Management : Works with Local RSM's to plan and manage the service business as contracted through Siemens
• Customer Satisfaction : Works with local RSM's to help ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens
• Administrative / Other Tasks : Performs administrative and other tasks required of the position that support Siemens, service, and assigned accounts.
• Meet all Key Performance Indicators (KPI's) of the business for the assigned responsibilities
• Monitor training for personnel resources and provide feedback to RSM's to ensure only trained personnel are servicing equipment
• Tasks and Support Activities of the CSM (Service Support)

Daily Operational Activities and Responsibilities :

Weekly Operational Activities and Responsibilities :

Monthly / Quarterly Operational Activities and Responsibilities :

Education and / or Experience :

Who we are : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and / or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose : to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The annual base pay for this position is : Min $104,000 - Max $156,000. Factors which may affect starting pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and / or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking / public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement : Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law : Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations : Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

California Privacy Notice : California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control : "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV