Service Advisor

Job Description

Job Description

At Mathews Ford, we've been a part of Sandusky's community for over 43 years. In that time we've learned a thing or two about how to be one of the best Ford dealerships in Ohio. We provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Mathews Ford is not your typical dealership; we have an extraordinary team of employees and are looking for passionate, motivated people looking for a career in which they can grow.

Benefits

• Medical, Dental & Vision Insurance
• Retirement Plan + Match
• Paid time off and vacation
• Short / Long Term Disability
• Growth opportunities
• Paid Certification Training
• Employee vehicle purchase plans
• Health and wellness
• Discounts on products and services

RESPONSIBILITIES

Meet with customers and determine their needs for repair and / or service of their vehicle issues

Increase customer satisfaction by building customer relations

Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

Monitor the progress of each vehicle throughout the day, and update customers frequently

Increase profitability by maximizing sales & executing retail promotions

Oversee technicians working on customers’ vehicles, including their time management / efficiency, parts ordering, job completion times

Oversee and participate in quality control

Participate in the development and documentation of standard operating procedures as appropriate

REQUIREMENTS

High school diploma or equivalent

Valid commercial driver’s license & clean driving record

Accredited training in service advisor skills, customer satisfaction and quality control

Automotive service advisor experience preferred

Ability to read, write and speak English fluently

Ability to concentrate and accomplish tasks despite interruptions

Multitasking skills

Proficient use of computers / business machine.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.