CUSTOMER SERVICE SPECIALIST

Job Title

The purpose of this class is to act as a liaison between customers and organization; and assist with complaints, orders, errors, account questions, billings, cancelations and other queries.

Duties

Responds to customer inquiries via the telephone, email or in person; requires extensive knowledge of billing policies and procedures. Reviews account data to determine the proper action to take regarding a customer's request for new service. Analyzes customer accounts to determine the proper action to take on a customer's request for a technician visit. Negotiates payment of bad debt amounts prior to starting service or reconnecting accounts. Takes payment information and other pertinent information such as addresses and phone numbers. Analyzes various reports to verify accuracy and modify the information as needed to ensure proper billing. Utilizes computer technology to handle high call volumes. Collects fines, fees and payments; issues receipts; and maintains / balances cash drawer. Reviews related reports received monthly from outside organizations; verifies accuracy of current addresses; and initiates service at an address if necessary. Prepares, processes, copies, indexes, files, transmits and / or maintains various departmental documents. Audits and ensures the security and confidentiality of files as appropriate. Maintains office inventory levels such as paper, pens, toner, etc. Receives interoffice mail and faxes to distribute to the appropriate personnel. Accepts and reviews applications for water and / or sewer service for completeness and accuracy. Performs other related job duties as assigned.

Qualifications

High school diploma or GED, Requires at least one (1) year of related work experience. Special Qualifications : None.