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Sales Order Processing and Sales Office Clerk
Sales Order Processing and Sales Office ClerkAIRCOM USA INC • Charlotte, NC, US
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Sales Order Processing and Sales Office Clerk

Sales Order Processing and Sales Office Clerk

AIRCOM USA INC • Charlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Benefits/Perks
  • Competitive Compensation
  • Great Work Environment
  • Career Advancement Opportunities
Job Summary
We are seeking a Customer Service, Sales Order Processing & Sales Office Clerk who provides front‑line support to customers and ensures smooth handling of all sales-related administrative tasks. This role manages the full order cycle—from inquiry to delivery—while supporting the sales team and maintaining high standards of accuracy, communication, and customer satisfaction.



Responsibilities


    • Serve as the first point of contact for customer inquiries via phone, email, and in person.
    • Provide product, pricing, and order information in a timely and professional manner.
    • Resolve customer issues, escalating complex cases when necessary.
    • Maintain accurate customer records and update account information as needed.

  • 2. Sales Order Processing

    • Enter and process customer orders accurately into Quickbooks.
    • Verify pricing, product availability, delivery dates, and terms before confirming orders.
    • Coordinate with logistics, warehouse, and production teams to ensure timely fulfillment.
    • Monitor order status and proactively communicate updates or delays to customers and internal teams.
    • Prepare quotations, sales confirmations, shipping documents, and invoices.
    • Ensure compliance with internal policies regarding order approval, credit limits, and documentation.

  • 3. Sales Office Support

    • Provide administrative assistance to the Sales Manager and sales team.
    • Maintain organized digital and physical filing systems for contracts, price lists, and customer documentation.
    • Support sales reporting activities, including monthly sales reports and KPI tracking.
    • Monitor stock levels and collaborate with purchasing for replenishment when needed.

Qualifications
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Experience in customer service, order processing, or sales administration.
  • Strong communication and interpersonal skills.
  • Solid organizational abilities and high attention to detail.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Experience with Quickbooks Desktop
  • Ability to multitask and manage varying priorities in a fast‑paced environment.

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Sales Order Processing and Sales Office Clerk • Charlotte, NC, US

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