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Hotel Front Desk Clerk

Hotel Front Desk Clerk

Marriott TownePlace Suites Westover Hills San AntonioSan Antonio, TX, US
20 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :

$13.50 - $14.50 hourly

Responsibilities :

  • Communicate with housekeeping to make sure guest rooms are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Bookkeeping : keep accurate records of all hotel guest account information
  • Handle customer complaints as necessary

Qualifications :

  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • High school graduate, GED recipient, or equivalent

    • About Company

    As a proud franchisee operating under the esteemed Marriott International brand, our company is committed to delivering exceptional hospitality experiences that align with Marriott’s bold vision : to be the world’s favorite travel company . This guiding principle influences every aspect of our operations—from guest satisfaction and team development to innovation and community engagement.

    We recognize that today’s travelers seek more than just accommodations; they seek comfort, connection, and authenticity.

    That’s why we uphold Marriott’s core values of putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Through these values, we create welcoming environments where guests feel valued and cared for, and where associates are empowered to thrive.

    By maintaining the high standards set by Marriott and continually investing in our people, properties, and processes, we contribute meaningfully to the larger vision of redefining hospitality.

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    Hotel Front Desk Clerk • San Antonio, TX, US