Passenger Service Lead

Passenger Service Lead

Job Category : Customer Service

Part-Time

On-site

Rate : $17.25 USD per hour

Location : Tampa, FL

Essential Duties and Responsibilities :

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company / Carrier's standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems / delays.
• Liaison with Carriers' representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and / or assist whenever necessary
• Other duties as assigned

Required Skills :

Education :

High School or better.

Licenses & Certifications :

DRIVERS LICENSE

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