Manager - Rental Services Shop

Position

Manager - Rental Services Shop at MacAllister Machinery Co., Inc.

Overview

Lead the Rental Services Shop, overseeing service operations, customer relations, profit and safety performance.

Responsibilities

• Service operations leader with accountability for all results (profitability, customer perspective, rework, quality, turnover, employee attitudes, etc.) within span of control.
• Maintain and coordinate the entire service function, managing the service and repair of equipment, ensuring price, quality and turnaround.
• Maintain a customer-driven work area focused on price, quality, and turnaround.
• Schedule work and coordinate daily shop functions emphasizing time and cost goals; measure and evaluate jobs completed on time and at a profit.
• Communicate with customers, management, suppliers and technicians to assure smooth shop operation.
• Direct Leadmen and technicians, planning future training and development, with strong emphasis on coaching.
• Assist in troubleshooting and repair of equipment as needed to support timely repair and coaching of technicians.
• Manage work in process, estimates / quotes, and work order functions.
• Assure strong relationships with customers by timely follow-up with quotes, phone calls, questions, etc.
• Control shop expenses relative to volume of work and understand interplay of rework, variance, safety, tool expense, etc. for overall profit.
• Meet profit / employee objectives.
• Establish and maintain a high-performing group of employees who exceed expectations, communicate and practice corporate culture, and participate in hiring, firing, evaluation, training and development within span of control.
• Meet all safety goals of the department and promote a safe work environment through good housekeeping and hazard elimination.
• Perform other related duties as assigned by management.

Qualifications

Employment Details

Additional Information

Referrals increase your chances of interviewing at MacAllister Machinery Co., Inc. by 2x.

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