IVR DeveloperSmart IT Frame • Plano, Texas, USA
IVR Developer
Smart IT Frame • Plano, Texas, USA
6 days ago
Job type
- Full-time
Job descriptionDevelop workflows for ACD IVR and other CXone modules. Integration Implement integrations using REST APIs JavaScript JSON and XML. Testing & Deployment Support User Acceptance Testing (UAT) and manage deployment processes. Troubleshooting & Optimization Continuously optimize call flows and system performance. Collaboration Documentation Maintain technical documentation for IVR architecture configurations and call flows. Experience Technical Proficiency Proficiency in programming languages such as JavaScript C# or Java. Knowledge of telecommunication protocols (VoIP SIP) and CTI integration. Familiarity with cloud platforms (AWS Azure) and CI / CD pipelines is a plus. Education Soft Skills Strong problem-solving and analytical abilities. Excellent communication and collaboration skills.
IVR Developer (NICE CXone)
Location : Plano TX(Onsite)
Fulltime
Overview
We are seeking an experienced IVR Developer to design develop and maintain Interactive Voice Response (IVR) solutions using the NICE CXone platform . This role involves integrating IVR systems with CRMs databases and third-party applications to deliver seamless customer experiences.
Key Responsibilities
- Design & Development
Create update and optimize IVR call flows scripts and applications using NICE Studio.
Connect IVR systems with backend databases (SQL / RDBMS) CRMs (e.g. Salesforce) and web services.
Conduct unit and system integration testing (SIT).
Monitor and resolve issues to ensure high availability and performance of IVR applications.
Partner with business analysts QA teams and cross-functional stakeholders to gather requirements and define functional designs.
Required Skills & Qualifications
3 10 years of IVR development experience with a strong focus on NICE CXone.
Expertise in NICE Studio scripting (ACD IVR Workflows).
Bachelors degree in Computer Science Engineering or a related field.
Key Skills
CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation
Employment Type : Full Time
Experience : years
Vacancy : 1
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Developer • Plano, Texas, USA
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