Bilingual Medicare Engagement Specialist

A company is looking for a Specialist in Medicare Member Engagement-Bilingual (Remote).

Key Responsibilities

Conduct direct outreach to new Medicare members to assist with their plans and educate them on benefits

Serve as a navigator during the onboarding process, addressing member questions and ensuring a positive experience

Log all member contacts in a database and participate in member engagement work groups

Required Qualifications

High School diploma

2 years of experience in customer service, consumer advocacy, or health care systems

Experience conducting intake, interviews, and / or research of consumer or provider issues

Basic understanding of managed healthcare systems and Medicare

Bilingual proficiency