Service Advisor

This position is located at Walker Buick GMC

Summary

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

Responsibilities

• Greet every service customer in a friendly, professional and courteous manner
• Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway
• Use prescribed service tools in a manner that will increase customer satisfaction and service sales
• Menus must be presented to each customer
• Determine customer’s repair needs through a series of “open ended” questions and write a repair order to correct customer’s concerns
• Check each vehicle that arrives for service for open recalls
• Keep customers appraised as to progress or completion of repairs
• Prepare and track all repair orders written on a daily basis.
• On occasion solicit repair approval with extended warranty companies
• Perform “active delivery” with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customer’s level of satisfaction, informing customer about CSI survey and exceeding his/her expectations of the service visit
• Calculate all non-warranty/extended warranty repair estimates
• Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
• Answer phones promptly and in a courteous manner
• Offer customers shuttle service to work/home
• Shuttle vehicles from bullpen to service aisle for customer pick up
• Schedule and monitor progress of sublet repairs, if necessary
• Conduct research (vehicle history) and “call backs” from automated phone system
• Perform all other duties as assigned

Qualifications

• At least one year of experience in an automotive repair facility
• ASE certification is preferred
• General mechanical skills
• Excellent communication skills both in writing and in person
• Professional personal appearance

Benefits

• Health, vision, dental, and life insurance
• 401k with employee match
• Five paid holidays per year
• Paid time off
• Training

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.