Lead Software Engineer (Hybrid, Manhattan 1-2x week )

Job Description

Job Description

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We are looking for an experienced Lead Software Engineer to head up a product engineering team building our next-generation low-code platform. You'll be responsible for architecting and implementing high-availability APIs and helping to shape our no-code platform, while ensuring everything is scalable, secure, and delightful to use.

Most importantly, you'll bring strong team leadership experience, creating an environment where engineers thrive, mentoring individuals to reach their potential, and guiding the team to deliver high-quality software at pace. You'll work closely with product and design to translate ambitious goals into a clear technical roadmap, ensuring we consistently deliver value to users.

If you're passionate about building robust APIs, enjoy tackling the challenges of scalable platforms, and know how to get the very best out of your team, we'd love to hear from you.

Responsibilities

• Lead and mentor a cross-functional team of engineers, balancing hands-on technical work with people leadership.
• Participate directly in review cycles and career development paths for team, while setting the bar for technical quality and maintainability.
• Drive sprint and review cycles, ensuring clear goals, predictable delivery, and accountability across the team.
• Partner closely with Product to translate business goals into an actionable roadmap and measurable outcomes.
• Drive the software architecture of our multitenant conversational AI platform, ensuring robustness, scalability, and reliability - particularly in externally facing developer APIs.
• Champion and enforce strong engineering standards and best practices across the team.

Requirements

We currently have multiple engineering roles open across different teams. Please apply to the one role that feels like the best match for your skills and experience . Our Talent team will review your application against all open positions. If we believe you may be a stronger fit for another role or team, we'll ensure your application is considered there as well.

We provide a competitive salary range for this role, which is $180k – $210k - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success.

Benefits

💰 Participation in the company's employee share options plan

🏥 Comprehensive health coverage for you and your loved ones

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨️‍👩️‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are :

Only the best

We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership

We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve

We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action

Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people

We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.