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Customer Support Agent
VirtualVocationsSanta Barbara, California, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Customer Support and Payment Agent.
Key Responsibilities
Respond to customer inquiries via chat and email, including VIP support
Resolve customer issues promptly and professionally to ensure high customer satisfaction
Review and verify customer KYC documents according to internal company procedures
Required Qualifications
2+ years of customer support experience in an iGaming company
Hands-on experience with at least one support tool such as TalkTwo, Zendesk, or HelpDesk
Familiarity with KYC verification tools (e.g., Sumsub, Jumio, Veriff) is a strong plus
Reliability and a proactive attitude
Fluent in English
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Customer Support Agent • Santa Barbara, California, United States
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