Billing Operations Specialist (PST)
This role is ideal for individuals who are passionate about customer service, excel at problem-solving, and thrive in the dynamic environment of a startup. As a key member of our Revenue Cycle team, the Billing Specialist will serve as the primary point of contact for our clients across the nation, managing a high volume of billing-related inquiries. The Billing Specialist will report directly to the Revenue Cycle Manager.
Ability to work the following schedule (hours / days) :
- Monday to Friday : 7am to 4pm PST (1 hour lunch)
- Occasional weekend coverage
Responsibilities Include :
Managing a daily high volume of incoming phone calls, live chat, and emails to resolve patient billing inquiries.Complete high volume of verification of benefits daily to ensure timely cost of care communication to patients.Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees.Efficiently works across various platforms to perform eligibility checks, generate invoices / super bills, process and post payments daily, submit insurance claims, and respond to clients' billing inquiries.Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns.Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise.Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goalsCommunicates effectively with health plans to obtain necessary information and resolve issues.Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution.Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows.Preferred Qualifications :
Minimum 2 year experience working in healthcare administration.Google Suite & Apple MacBook experience preferred.Demonstrated expertise in customer service.Proficient in written communication, live chat, and phone support.Exceptional attention to detail.Superior written and verbal communication skills.High proficiency in multitasking across various systems.Adept at managing high volume of incoming client phone calls related to billing and explanations of benefits.Willingness to undertake tasks beyond the defined role.Ability to handle delicate or sensitive situations with discretion and care.Strong passion for mental health and wellness.Octave's Company Values :
The below values drive our day-to-day operations.
We're human beings first. We operate with empathy and kindness.People deserve better than status quo. We're willing to tackle the intractable problems.No bystanders. No stars. No tourists. Each person has been selected to be here.Partnership paves the path ahead. We don't operate in a silo.Quality is crucial at scale. Quality is core to our business.Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust.There are people behind every data point. We recognize that numbers tell only one part of the story.Physical Requirements :
Prolonged periods sitting at a desk and working on a computer.Must be able to frequently communicate with others through virtual meeting applications.Must be able to observe and communicate information on company provided laptop.Move up to 10 pounds on occasion.Must be eligible to work in the United States without sponsorship.Compensation :
Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.
Starting pay for qualified applicants will depend on a combination of job-related factors. The expected salary range for this role is set forth below and this range may be modified in the future.
The salary range for zone 1 is $23.51 - $25.00 per hour.
The salary range for zone 2 is $25.87 - $26.00 per hour.
The salary range for zone 3 is $27.00 per hour.
Additionally, this position is eligible for the following benefits : company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter / parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits.
