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Warranty Analyst
Warranty AnalystStowers Machinery • Knoxville, Tennessee, USA
Warranty Analyst

Warranty Analyst

Stowers Machinery • Knoxville, Tennessee, USA
2 days ago
Job type
  • Full-time
Job description

Knowledge and Skill Requirements

  • Strong understanding of warranty processes and guidelines.
  • Ability to analyze reports and identify machines approaching hardship status.
  • Proficiency in reviewing work orders for compliance with warranty timeframes.
  • Excellent organizational and documentation skills.

Preferred Qualification(s)

  • Technical knowledge of Caterpillar and non-Caterpillar machinery.
  • Familiarity with warranty management systems and reporting tools.
  • Education Requirements

  • High school diploma or equivalent required.
  • Associate degree or technical certification in business administration or related field preferred.
  • Essential Job Functions

  • Prepare and submit warranty claims reports and discounts accurately.
  • Enroll all EPP coverage for Caterpillar and non-Caterpillar machines.
  • Review and monitor claim statuses notifying supervisors of grievances or recovery issues.
  • Run regular reports to identify machines in hardship status and advise supervisors.
  • Inspect work orders to ensure compliance with warranty guidelines and coverage periods.
  • Leadership Responsibilities

  • No direct supervisory responsibilities.
  • Expected to work independently and demonstrate ownership of tasks.
  • Preferred Experience and Skills

  • Previous experience in warranty administration or service operations.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite and related software.
  • Excellent written and verbal communication skills.
  • Physical and Mental Requirements

  • Ability to sit for extended periods while working on a computer.
  • Strong attention to detail and mental focus for reviewing claims and reports.
  • Occasional lifting of files or documents (up to 20 lbs).
  • Work Environment

  • Office setting with frequent interaction with service and parts departments.
  • Standard business hours with occasional overtime during peak periods.
  • Stowers Machinery is fortunate to have served East Tennessee since Tennessee is a great place to live work and raise a family. Stowers is fortunate to represent Caterpillar the worlds leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customers expectations.

    Required Experience :

    IC

    Key Skills

    Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA / QC

    Employment Type : Full-Time

    Department / Functional Area : Administration

    Experience : years

    Vacancy : 1

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    Warranty Analyst • Knoxville, Tennessee, USA

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