Housing Operations Manager - Disaster Management - Hybrid (Oklahoma, U.S.)

Housing Operations Manager

ICF's Disaster Management Team in Oklahoma is looking for a Housing Operations Manager to join us immediately. This full-time benefits-eligible position is located in Oklahoma in Carter County, McClain County, Murray County, and Osage County. Oklahoma resident applicants should expect up to 50% travel to designated locations as a daily part of the job, with some remote work from home. Preference given to applicants in these counties. We are looking for a Housing Operations Manager for our project in Oklahoma to interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) Community Development Block Grant Disaster Recovery (CDBG-DR) Program. Compensation : While the range below is broader, this position will offer a salary range in the 85K to 100K range, based upon % match to job description, job preferences, location, etc., as determined by the hiring team.

Key Responsibilities :

• Master policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-DR.
• Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the process.
• Provide excellent customer service and communications.
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
• Prepare letters to applicants and other required program documents.
• Communicate with applicants by phone, email and in-person to explain program requirements, obtain documents and provide case status.
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
• Conduct on-site and off-site applicant meetings.
• Provide tracking and reporting information on cases progressing from intake to closeout.
• A flexible schedule that can accommodate some evening or weekend work as may be required.
• Manage a staff of up to five disaster recovery professionals and ensure that teams are effectively cross-coordinating to maximize project deliverables.
• Interface with the client agency and represent the ICF brand with professionalism.
• Oversee the eligibility review process and ensure that program policies are being implemented correctly with public-facing program documentation, such as grant agreements or award statements.
• Generate weekly / monthly reports for internal and external project stakeholders.
• Discuss project challenges with leadership and lead solutioning exercises with staff.
• Assist project managers with revenue projections and financial modeling as needed.

Minimum Required Qualifications :

Preferred Skills / Experience :

Professional Skills :

Pay Range : There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is : $66,701.00 - $113,391.00 Oklahoma Remote Office (OK99).