Backfill - IT Support Technician

Good general understanding of IT principles such as Networks, Hardware and Domains

Working knowledge of leading software packages such as MS Office and Lotus Notes

Good working knowledge of Windows 10 / 11 and related software and applications

Good experience in End User device hardware and software troubleshooting

Knowledge of mobile devices, in particular Blackberry and iPhones

Experience with building, configuring, replacing and troubleshooting EUC hardware components

Good Experience in Data Backup Techniques

Familiarity with virtual , MDM and VPN environments

Familiarity with Microsoft SCCM would be advantageous

CompTIA A+, MCP / MCSE are desirable certifications

DELL Certification desirable

Knowledge of ITIL and experience of working within an ITIL environment would be beneficial Exceptional

customer facing skills

Able to communicate clearly and effectively with end users

Logical and analytical approach to work Accurate record keeping

Able to work unsupervised

Good timekeeper

Intense focus on quality work