Conducts analysis / audit / review of warranty data / costs and provides detailed reporting for product / process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty / quality issues.Creates technological solutions and options to analyze claim information in order to make / recommend changes or adjustment to programs, policies, and processes as needed.Prepares monthly reporting on current warranty spend and on trending warranty / quality issues.Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC.Prepares ad-hoc reports as needed showing volume, types, and disposition of claims handled.Assists in preparing semi-annual forecasts on yearly warranty spend and claim rates.Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction.Acts as a liaison for the Warranty department to consult with the Quality Assurance department and our Consumer Services and Product Support Hotline teams regarding information on trending warranty issues.Uses Cognos BI software to query product registration and warranty claim information.Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate.Serves as back up to other warranty team members that may include the following tasks :Processes product registrations, warranty claim processing, customer updates, vehicle status changes, labor rate updates, and KPP extended service contract sales.
Education and Experience :
Bachelor's degree (BA / BS) or equivalent from four-year college is required; and minimum three years related experience and / or training in an analytics / audit role; or equivalent combination of education and experience.
Skills and Qualifications :
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and / or ability required.
- Exhibits excellent oral and written communication skills.
- Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.
- Extremely detail and deadline oriented.
- Brings energy and enthusiasm to group or team efforts.
- Solid knowledge and experience working with Microsoft's Word, Excel, PowerPoint and Access software.
Qualifications
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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