Optical Customer Service Rep

About the job Optical Customer Service Rep

Optical Customer Service Rep needs 3+ years experience

Optical Customer Service Rep requires :

Must have optical experience

High school

Telephone / Email Etiquette

Active Listening

Familiarity with electronic communication methods such as email, instant messaging and chat services

Optical Customer Service Rep duties :

Provide quality customer service by answering outbound customer calls and / or emails and chat, prioritizing and responding to customer questions / concerns, entering orders and / or rework orders, answering optical related technical questions

Prioritize and problem solve customer issues and concerns.

Manage customer late lists, moving late jobs through the lab and communicating with customers.

Perform other duties within the customer service department or other areas as assigned

Maintain a clean and organized work environment.

Observe all company policies, rules, and safety practices.