Director of Education, Governance and Operations

Working With Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Position Summary

At BMS, we believe business functions and Compliance & Ethics are equally accountable for both company success and ethical behavior. Our Compliance & Ethics team is committed to enabling well-informed, risk-based decisions that get more medicines to more patients, faster.

You will lead a cross functional team whose remit is global in impact and that ensures the efficient, expedite and compliant operations of Events & Meetings (E&M) both internally and with external vendor partners. This is a key role within the Events and Meetings Leadership team and is accountable for ensuring the implementation, exemplary execution and alignment of the Events and Meetings strategy related to Education, Governance and Operations across the globe to achieve organizational objectives in the most effective manner possible. Additionally, you will be responsible for the development of the clear strategy for Operations as it relates to E&M and the execution against it. This role is of significant support, counsel, influence, and partnership to the global lead of Events and Meetings. You will be a significant advisor in the use of Events and Meetings and have oversight and ability to directly impact the processes, vendors, training, outsourcing, and platforms associated with Events and Meetings. You will make decisions based on data driven and factually based insights. You will be responsible for the management of E&M compliance risk, working across the other Risk, Operations and Intelligence teams (ROI), streamlining processes, owning vendor performance, shaping policy, driving focus on HCP experience, and interacting with senior level BMS management.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

The role is responsible for the development and ownership of the strategy and execution of education, governance, and operations for E&M. This role includes (but not limited to) the strategy and execution against enhancements to operations influencing tech stack for HCP meetings, vendor partnerships for HCP meetings, commercialisation model changes, education, governance and launch effectiveness as it pertains to E&M, changes in E&M operating model, technical platform oversight, registration platforms for HCP meetings and process simplification.

Global process owner for Events and Meetings processes and governance framework, responsible for driving global alignment and E&M policy harmonization.

Has a key role in driving transformational change along with leadership for complex projects across a complex matrix environment.

Direct management of contract the Contracting Hub consisting of ZS individuals and BMS contracted individuals). Both hub teams sole focus is accountability for the highly manual and administrative intensive processes of contract production, invoicing, and payments.

Works to proactively manage risk factors including, changing regulatory requirements, reputational impact, and financial robustness.

A key point of contact for other ROI teams, IT, Business Insights and Analytics, Procurement, Commercial and other functions to enable, strategy development and efficient execution.

Owns and influences the technology solutions specific to Education and Governance belonging to or impacting Events and Meetings.

Responsible for partnering with the Reporting and Analytics team in ROI to drive automation of processes that will enhance data visibility, drive operational efficiency and effectiveness.

Provides value added insights and recommendations on event planning, budget utilisation and resource optimization.

Is a high-profile internal source of reference for evolving external standards for E&M tactics.

Expected to be able to meet, communicate and present as needed to Senior Executives

Externally impactful ie manages vendor relationships and expected to be integrally involved in negotiations, improvements, contingency planning, and risk mitigation.

Identifies opportunities for process improvement and increased efficiency through streamlined capabilities.

Reports directly to Lead of Events and Meetings and sits as part of E&M LT.

Provides functional leadership and direction to diverse cross functional team with complementary skillset and continuous evolving capabilities. Sets an active example of change management leadership.

Holds regular reviews focused on performance, risk, and proactive evolution across the globe to ensure efficient operations.

Accountable for the continuous enhancement & evolution of the E&M model within the region and the wider global organisation.

Navigates complexities to ensure compliance with internal & external requirements (Legal, ethical, regulatory, data protection, compliance etc).

Capabilities required include effective working relationships with stakeholders at all levels of the organization including senior (CEO -2) leadership, with the goal of achieving significant value, cost optimization, partnering strategies, & continuous quality improvement.

Works alongside E&M Leadership peers to enhance working practices and provide analytical insight to further improve business model and customer experience including increased automation of process & enhanced technology usage.

Qualifications & Experience

Requires deep expertise in healthcare compliance data and platform management, typically gained through at least 10-12 years of Events and Meetings / contract related experience in the pharmaceutical compliance space.

Requires a Bachelor's degree and a minimum of 10+ years of related experience

Works independently on all deliverables.

Has demonstrated extensive internal BMS experience of managing transformational change.

Responsible for the direct management of team including results / outcomes, goal setting, performance management, coaching.

Preferable held a number of different roles within BMS or Pharmaceutical industry that provide different experience, knowledge, and impact for this function.

Has significant input into decisions related to hiring, performance reviews, promotions, and compensation actions. Considers broader business needs when managing colleague development, recruitment, succession planning, and diversity.

Leads complex, multi-disciplinary projects including resource and budget allocation and operational leadership.

Oversees deliverable product, sets vision and standards for work products, challenges teams. Lead a mix of multiple functions, geographies and / or capabilities. Actively contributes to the strategic direction of the function by recommending initiation / curtailment of projects based on assessment of viability and impact on BMS. Decisions impact the function's ability to deliver on its objectives.

Delivers across a range of issues with strong influence and trust. In difficult / stressful situations shows resilience and encourages calm and rationale behavior of teams. Identifies multiple solutions and recommendations to senior leaders. Contributes to decision-making that guides the strategic direction of the function.

Tailors' communication content and style to ensure stakeholder understanding. Delivers information that is clear, concise, and understood by a diverse audience at all levels, including non-technical audiences.

Provides strategic feedback to partners and vendors on service delivery, influences vendor delivery at a strategic level. Synthesize multiple analyses towards solving broader business issues / initiatives. Represents discipline or function on program / project teams.

Anticipates how multiple processes interrelate and can evolve. Enacts plans to evolve multiple, complex processes. Able to envision divisional strategy with anticipation