Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Jonathan M. Wainwright Memorial VA Medical Center is looking to fill an Supervisory Medical Support Assistant position. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise. Responsibilities Supervisory Medical Support Assistants (SMSA) provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. SMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need. The SMSA has the ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality / continuity of care and ensure compliance with established policies and regulations. The duties of this position include but are not limited to the following :

• Planning, organizing, administering, and directing how the support services work will be accomplished for the organizations served.
• Planning, coordinating, analyzing, and directing the many diverse activities of the Ward Administration / outpatient specialty clinic sections that provide the clerical support for the professional and / or services.
• Assigning work of subordinate staff which requires developing performance standards.
• Resolving complex issues to ensure that patient services are met.
• Evaluating new products, equipment and systems in order to make recommendations for improved operations.
• Providing the technical and management guidance necessary to achieve the optimum use of the support service resources which require the application of highly specialized knowledge and skills.
• Carrying out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff and recommendations for awards and advancements.
• Organizing work, setting priorities and delegating tasks and responsibilities in order to meet deadlines.
• Managing staffing requirements, managing priorities and coordinating work in order to complete duties in an accurate and timely manner.
• Providing briefings, orientations, staff development and training.
• Developing and formalizing performance evaluations for those under the direct supervision of this position.
• Providing advisory services to all levels of management regarding the requirements and implications of the services provided and following protocols regarding the hospital's policy and regulations.
• Providing advice to operating managers and supervisors in various departments on how provided services can assist in accomplishing their missions and programs.

Work Schedule : Typical tour of duty is Monday-Friday 8am-4 : 30pm. Available tours will be discussed during the interview process.

Recruitment Incentive (Sign-on Bonus) : Not Authorized

Permanent Change of Station (Relocation Assistance) : Not Authorized

Pay : Competitive salary and regular salary increases.

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Telework : Not Available

Functional Statement # : 000000

Permanent Change of Station (PCS) : Not Authorized

Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12 / 31 / 1959. Must be proficient in written and spoken English. Subject to background / security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements : United States Citizenship : Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Reference : For more information on this qualification standard, please visit https : / / www.va.gov / ohrm / QualificationStandards / .

VA Handbook 5005 / 117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019

The full performance level of this vacancy is 8. Physical Requirements : The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.

Education Education is not used for substitution of experience at the GS 8 level.

Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.